Job Description

Job Description

Job Description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!

This position is primarily responsible for detailing, servicing, and delivering the group rooms and/or catering business, as well as achieving the highest level of guest satisfaction. This position is responsible for developing relationships with clients, and must be able to upsell additional services, as well as detail and service all clients/groups/events. This position may also be responsible for prospecting and calling on new accounts. 

Pay starting at $50,000 per year

Benefits:

Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.

• We provide health, dental, and vision insurance, ensuring access to essential medical services.
• Our 401K program includes a matching component, assisting employees in planning for their future retirement.
• Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
• Team members also enjoy seven paid holidays annually, fostering work-life balance.
• Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
• Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times. 
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

• Assists with the development of the hotel's marketing and sales plan based on the hotel's position and strengths within each market segment
• Represents the hotel at various community, industry, and civic functions and maintain/cultivate these relationships 
• Leads, trains, and mentors staff including hiring, coaching development, performance evaluations, disciplinary actions, and terminations
• Analyzes and understands the competition's strengths and weaknesses for each market segment and successfully directs marketing activities against each.
• Identifies and maintains constant communications with the hotel's key accounts.
• Actively sells room nights through outside sales calls, tours, etc.
• Perform as the driver of all revenue and ensure quarterly and annual revenue goals are achieved for the hotel.
• Develop sales action plans, and forecast and evaluate trends to modify strategies that will enhance revenues effectively.
• Ensure that hotel credit procedures and audit guidelines are followed.

Skills Required

Core Skills

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills

• Strong sales & relationship management skills
• Strong aptitude in working with numbers and comprehending Excel spreadsheets
• Keyboarding and general office administration skills
• Digital Marketing – must stay current on digital marketing and social media trends.
• Business Travel Sales – must have 1 - 3 years’ experience, and strong closing skills.

Experience / Education

• Hotel sales/Catering sales and/or hotel experience required. Management or previous supervisory experience preferred. College Degree preferred or equivalent combination of education and work experience; Delphi.fdc a plus. Must have strong communication skills and be detail oriented.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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