Job Description

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.

**Work on interesting projects wherever you are, at home or in one of our offices around the world.**

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

* 43,000,000 Monthly Transactions

* 120 Fortune 1000 Clients

* 34 Years

* 19 Countries

* 1 You

**Customer Service Representative**

**Req:** 22001604_en City: Chesapeake State: VA US Work Location: Executive Blvd hide-job: 22001604_en US **Job Description:**

**Job Description:**

Our Chesapeake office has grown exponentially, and this could be a great opportunity to join our fun-loving team, onsite, and help develop this expanding business.

**The Role:**

As a Customer Service Representative, you'd deliver exceptional service and solutions to customers through inbound call regarding billing inquiries, questions and issue resolution. You'd work with top technologies and systems while having a dedicated team of leaders and peers to support you. And, while experience with successfully meeting sales goals and targets would give you jumpstart, we provide robust training to ensure that all of our representatives are set up for success.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background we celebrate and embrace our diversity, whole-heartedly.

**What we offer:**

* Competitive starting pay of $17/Hourly with monthly incentives, PTO, 401k, and paid training

* Medical, dental, and vision benefits, EAP, health and wellness programs, and more

* Advancement opportunities 80% of our frontline leaders have been promoted

**Qualifications:**

* Must have completed high school or equivalent

* Must have at least one-year experience in customer service

* Must be able to work onsite in our Chesapeake, VA office

* Must have fulltime, open availability to be scheduled any day, Sunday-Saturday

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