Incident Response Analyst I Job at Flexential, Denver, CO

RW45U0ZyQ2tsbEFPSUZhSlFudHByZlJ4VlE9PQ==
  • Flexential
  • Denver, CO

Job Description

Job Description:
Responsible for the initial analysis, and classification of customer cases, as well as following troubleshooting documentation to quickly assess the customer situation and escalate if needed. IT Specialist will also work with the customer through different types of media, to provide a superior customer experience through tactical troubleshooting, monitoring, and proactive incident resolution for Flexential's customer environments

A strong combination of technical analysis, troubleshooting, documentation skills, quick and friendly communication is vital to the IT Specialist role.
Key Responsibilities and Essential Job Functions
  • Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer submitted tickets.
  • Establish friendly initial communications to customers to let them know we hear and understand what the request/incident, and set concise and clear expectations to the customers' requests and incidents in a prompt manner
  • Document resolution and proactive status updates to technical issues clearly for customers and team members
  • Works closely with our Level 2 support team to stay current on technology trends and information technology concepts
  • Collaborate with customers and teammates to determine improvement areas in capabilities and processes
  • Resolve customer requests and incidents with a high sense of urgency and ownership
  • Be a team player focused on collective improvement and growth
  • Align to ITIL best practices
  • High paced work environment, where our system administrators will need to prioritize workloads.
  • Effectively works with vendors to create resolution
Required Qualifications
  • Working knowledge of relevant operating systems (see below)
  • Attention to detail
  • Good organization, time management, and prioritization
  • Ability to troubleshoot and think critically
  • Effective communication skills, including phone etiquette, writing, and active listening
  • Great customer services skills
  • Thrives in a fast-paced environment
  • Continually seeking new knowledge curious by nature
Preferred Qualifications
  • Positive attitude with a strong sense of urgency and ownership of quality work deliverables
  • Excellent verbal and written communications skills
  • Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 1-3 years of system administration, network, or database administration experience
  • 2 -3 years of Customer Service experience.
  • Network +, Security + and / or CCNA desired
  • Microsoft MCP or MCSA preferred
  • Use of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus)
  • Current experience applying troubleshooting techniques across various server, application, and network technologies including:
    • Remote Desktop, SSH, FTP
    • Microsoft Server Technologies
    • VMWare and/or other virtualization technologies
    • Linux (or other *nix platforms)
    • VLAN's, ACL's, IP subnets
    • Networking and Switching concepts
    • Load Balancing
    • Firewall Configuration (Fortigate, Cisco ASA)
Physical Requirements
  • Ability to sit for extended periods of time
  • Walk or Stand for 50% of the time
  • Moderate or advanced keyboard usage
  • Lift 50 lbs.
Hourly Pay Range
  • Hourly pay ranger for this position is estimated to be ($25.63 - $29.16) . However, the actual pay range depends on each candidate's experience, location, and qualifications.
Benefits of working at Flexential
  • Medical, Telehealth, Dental and Vision
  • 401(k)
  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
  • Life and AD&D
  • Short Term and Long-Term disability
  • Flex Paid Time Off (PTO)
  • Leave of Absence
  • Employee Assistance Program
  • Wellness Program
  • Rewards and Recognition Program Benefits are subject to change at the Company's discretion.
EEO Statement : Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:_________________

Job Tags

Hourly pay, Temporary work, Remote job, Flexible hours,

Similar Jobs

Ovation Workplace services

Network Cable Technician Job at Ovation Workplace services

Roles & Responsibilities:- Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment Under break fix activities repair\replace faulty equipment and software to the applicable OEM recommendation,... 

GlossGenius

Senior UX Researcher Job at GlossGenius

 ...About the Role We are looking for a passionate Senior UX Researcher to join our growing research team. As the second team member, you'll be instrumental in elevating the impact of UX research across the organization. You will work closely with product managers, designers... 

Lifespan

Lead Coding Specialist - Inpatient Telecommute Job at Lifespan

 ...Summary: The lead coding specialist reports to the Manager of Hospital Coding for Lifespan Corporate Services. Under general supervision...  ...receivable days achieving productivity and accuracy. Remote / home office environnent. All staff working remotely must... 

Gentle Dental

Dental Hygienist - Temporary Job at Gentle Dental

At Gentle Dental, we value our teammates smile as much as our patients smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients lives by providing accessible oral healthcare, which is paramount...

US Transport

CDL A Regional Truck Driver Job at US Transport

 ...materials to customers safely and efficiently. No pneumatic experience is necessary and all training will be provided. What We Offer: ~...  ...($1000.00)~ Referral Bonus- $2,000~$40 Per Diem ~ Paid every Friday ~ Paid Orientation, Training, Breakdown Time...